If for any reason you are not satisfied with your purchase, you may return the item in accordance with our Customer Returns and Exchanges Policy.

Cancellations of graduation rings and custom jewelry are permitted within 15 days of purchase. Deposits will not be refunded after 15 days, as the custom piece will be in production and Denizard Jewels will not be able to resell it.

• No returns or exchanges are accepted on personalized jewelry, such as special orders or engraved items.

• Cash refunds are issued to the original purchaser upon presentation of the original purchase receipt.

• Cash refunds are made by check issued by our company within 30 days.

• Credits for charges made are issued to the original buyer in the account that was used to pay for the item.

Returns and Exchanges Policy for Customers

Denizard Designs strives for your complete satisfaction with your jewelry purchase and our services. If for any reason you are not satisfied with your purchase, you may return the item according to our customer return and exchange policy . Returns and exchanges of our jewelry are permitted within 15 days of the purchase date.

Instructions for changes

1. Please refer to our Return Instructions for easy steps to return an item.

2. Once the item has been returned and the purchase amount refunded, a customer service representative will contact you to help you arrange for your replacement order. At any time before this process, you can call our customer service line at 1-800-940-9815 to arrange for your replacement order.

Important note: Our policy is to return the item, refund the amount to your account, and process a new order. Denizard Jewels cannot hold the charge on your credit card and send you a new item simultaneously. We apologize for any inconvenience this may cause.

Denizard Designs offers you two easy methods to return an item:

Returns by mail.

These are the basic steps:

1. If the item is damaged upon delivery, please call our customer service center immediately at 1-800-940-9815 for assistance.

2. Read the information on your original delivery note.

3. Pack the item securely. Use the original packaging, if possible. Include the original packing slip or a copy of it. If you don't have your original packing slip, please provide your name, address, phone number, email address, and order number.

4. All return shipping costs must be paid in advance. We do not accept cash on delivery.

5. For your peace of mind, we recommend using FedEx, UPS, or an insured parcel service to make the return.

6. Send the package to the address indicated on the delivery note:

   • D-Mail

   • -----------------------------

7. Please keep the tracking number of the package you are returning to ensure it arrives at our offices.

8. You will receive a refund within 30 days of receiving the returned product. The refund will be issued using the same payment method used for the original purchase.

Please note the following exceptions:

• Items purchased through our exclusive "Design Your Own" program are non-refundable.

• A prepaid FedEx label will be provided upon request.